
	Home > How to guarantee customer satisfaction after a security assessment?

FAQ:

EMAIL THIS

How to guarantee customer satisfaction after a security assessment?

19 May 2008 | SearchSecurityChannel.com

Digg This!

StumbleUpon

Del.icio.us

About the author

Joel Scambray has held diverse roles in information security over a dozen years, including co-author of Hacking Exposed: Windows and Hacking Exposed: Web Applications, senior director of security at Microsoft, co-founder of security technology and service company Foundstone, senior security consultant for Ernst & Young and internationally recognized speaker in both public and private forums. Listen to the supplemental podcast with Joel for more information on security site assessments.

Peer/manager review for any deliverables, post-mortems of any incidents, customer results briefings, and relationship extension/management processes should all be executed before the end of the engagement. Security assessments can sometimes become "fire and forget" (especially if they are conducted remotely), so the consultant often has to drive face time and gauge satisfaction through formal mechanisms. Tools like customer satisfaction surveys can help increase customer retention and drive improvements into the service.

Return to the security site assessment FAQ guide and read the rest of Joel's expert answers.

Digg This!

StumbleUpon

Del.icio.us

RELATED CONTENT

	Security Risk Analysis and Risk Management
	How to perform a network security audit for customers
	How to generate revenue from unified threat management
	Unified threat management: Migration and management techniques
	Unified threat management: An intro for solution providers
	Podcast with Dr. Paul Rohmeyer on choosing a remote management platform
	Have you created a map of the to-be architecture?
	How will you leverage the remote management platform architecture to demonstrate controls effectiveness?
	How does the remote management platform complement your existing architecture?
	What is your business and what are the data risks?
	How will you monitor for unknown threats with the remote management system?

Assessment questions

Has a kick-off meeting been held for the security site assessment?

Have access credentials, documentation and training been provided?

What is the proper methodology for security site assessments?

Are required tools and people available to complete work on schedule?

RELATED RESOURCES

2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems

Search Bitpipe.com for the latest white papers and business webcasts

Whatis.com, the online computer dictionary

SEARCH

TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.


TechTarget Corporate Web Site \| Media Kits \| Site Map All Rights Reserved, Copyright 2006 - 2009, TechTarget \| Read our Privacy Policy