| Benefit |
Reseller |
Managed Service Provider |
| Tier 1 |
Tier 2 |
Tier 3 |
| General Communications |
| Partner advisory council participation/briefing sessions |
 |
|
|
|
| Monthly partner newsletter |
|
|
|
|
;
| Partner portal |
|
|
|
|
| Other |
Emails with advance information on new products |
Emails with advance information on new products |
|
|
| Marketing and Communications |
| Listed in partner Web locator/database |
|
|
|
|
| Partner webcasts |
|
|
|
|
| Market development funds |
|
|
|
|
| Press release support |
|
|
|
|
| Joint marketing campaigns |
|
|
|
|
| Online price information system |
|
|
|
|
| Other |
|
|
|
|
| Technical Resources |
| 24x7 phone technical support |
Phone/email |
Phone/email |
|
|
| Web-based support |
|
|
|
|
| Free dedicated technical support facility |
|
|
|
|
| Fee-based dedicated technical support facility |
Only when purchased with product (no coupons/tokens) |
Only when purchased with product (no coupons/tokens) |
|
|
| Packaged services available to resell |
Occasionally through ISPs |
Occasionally through ISPs |
|
|
| Other |
|
|
|
|
| Demand Generation |
| Business planning resources |
|
|
|
|
| Competitive price assistance |
|
|
|
|
| Qualified lead distribution |
|
|
|
|
| Sales cycle assistance |
|
|
|
|
| Not for resale demo software/hardware |
|
|
|
|
| For sale demo software/hardware |
|
|
|
|
| Partner leads system |
|
|
|
|
| Corporate account manager |
|
|
|
|
| Other |
|
|
|
|
| Training/Certification |
| Opportunity to participate in beta testing |
|
|
|
|
| Free Web-based sales training |
|
|
|
|
| Free participation in sales workshops |
|
|
|
|
| Onsite sales training |
|
|
|
|
| Product certification |
|
|
|
|
| Discounted conference attendance |
|
|
|
|
| Other |
|
|
|
|
