| Benefit |
Reseller |
Managed Service Provider |
Tier 1:
Platinum |
Tier 2:
Gold |
Tier 3:
Silver |
Tier 4:
Registered |
| General Communications |
| Partner advisory council participation/briefing sessions |
 |
|
|
|
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| Monthly partner newsletter |
|
|
|
|
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| Partner portal |
|
|
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|
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| Other |
|
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|
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| Marketing and Communications |
| Listed in partner Web locator/database |
|
|
|
Only if in SMB specialization program |
|
| Partner webcasts |
|
|
|
|
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| Market development funds |
|
Discretionary funds, access to marketing tools |
Access to marketing tools |
Access to marketing tools |
|
| Press release support |
|
|
|
|
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| Joint marketing campaigns |
|
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|
|
| Online price information system |
|
|
|
|
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| Other |
|
|
|
|
|
| Technical Resources |
| 24x7 phone technical support |
Up to 30 incidents |
Up to 15 incidents |
Up to 2 incidents |
Online – up to 2 incidents only if in SMB specialization program |
|
| Web-based support |
|
|
|
|
|
| Free dedicated technical support facility |
|
|
|
|
|
| Fee-based dedicated technical support facility |
|
|
|
|
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| Packaged services available to resell |
|
|
|
|
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| Other |
|
|
|
|
|
| Demand Generation |
| Business planning resources |
|
|
Online |
Online |
|
| Competitive price assistance |
|
|
|
|
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| Qualified lead distribution |
|
|
|
|
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| Sales cycle assistance |
|
|
|
|
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| Not for resale demo software |
|
|
|
|
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| For sale demo software |
|
|
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|
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| Partner leads system |
|
|
|
|
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| Corporate account manager |
|
|
Phone |
Phone |
|
| Other |
|
|
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|
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| Training/Certification |
| Opportunity to participate in beta testing |
|
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| Free Web-based sales training |
|
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|
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| Free participation in sales workshops |
|
|
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|
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| Onsite sales training |
|
|
|
|
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| Product certification |
|
|
|
|
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| Discounted conference attendance |
|
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| Other |
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